Check Your Order Status

We know you're excited to receive your Lily Velez pieces, and we're here to help you follow their journey to your doorstep.

To check the status of your order, you will need your order number and the email address used to place the order.

Where to Find Your Tracking Information:

The most up-to-date tracking information will always be available through the link provided in your shipping confirmation email. Once your order has been processed and leaves our warehouse, you will receive this email with a direct tracking link.

Please Note:

• It may take 24-48 hours for the tracking information to update and become active in the carrier's system after you receive the shipping confirmation.

• For the most accurate, real-time location of your package, please click the tracking link in your email, as this information is provided directly by the shipping carrier.

Haven't Received Your Tracking Email?

Please first check your spam or junk mail folder. If it's not there, and it's been more than 5 business days since you placed your order, please contact us at lilyvelez01@outlook.com  with your full name and order number, and we'll be happy to look into it for you.

We appreciate your patience and understanding!