Welcome to Lily Velez. This Privacy Policy describes how we collect, use, and share your personal information when you visit or make a purchase from lilyvelez.com (the "Site"). Protecting your private information is our priority.

By using our Site, you consent to the data practices described in this policy.

Information We Collect

When you visit our Site, we automatically collect certain information about your device, including your IP address, browser type, and information about some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about how you interact with the Site, such as the pages you view.

When you make a purchase or attempt to purchase through the Site, we collect the following information from you:

• Contact Details such as your name, shipping address, email address, and telephone number.

• Order Information including your billing address, payment confirmation, and the products you purchase.

• Account Information (if you create an account) including your username, password, and security questions.

• Payment Information: Payment details are processed by our secure payment processors. We do not store your full payment card details on our servers.

How We Use Your Information

We use the information we collect for the following purposes:

• To Fulfill Your Order: To process your payment, arrange for shipping, and provide you with invoices and/or order confirmations.

• Customer Communication: To communicate with you, screen our orders for potential risk or fraud, and when in line with your preferences, provide you with information or advertising relating to our products or services.

• Marketing: If you subscribe to our marketing emails/SMS, we may send you emails/SMS about our store, new products, and other updates. You can opt-out at any time by using the unsubscribe link in any marketing email or by contacting us directly.

• Site Improvement: We use this information to analyze how customers use the Site and to improve our services and user experience.

Sharing Your Information

We share your Personal Information with third parties to help us use your information, as described above. For example:

• We use Shopify to power our online store. Your data is stored through Shopify’s data storage and databases.

• We share information with shipping companies to deliver your order.

• We may use website analytics services (like Google Analytics) to understand how our customers use the Site.

• We may also share your information to comply with applicable laws and regulations or to respond to a lawful request for information.

Your Rights

If you are a resident of certain regions (like the European Economic Area), you have rights related to your personal information. These may include:

• The right to access the personal information we hold about you.

• The right to correct or update your personal information.

• The right to request deletion of your personal information.

• The right to withdraw consent for marketing communications at any time.

You can exercise these rights by contacting us at lilyvelez01@outlook.com.

Cookies

We use Cookies on our Site to support and improve your experience. For more information about the cookies we use and how to manage your preferences, please refer to our Cookie Policy (if applicable) or visit Shopify's Cookie Policy.

Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this policy, unless a longer retention period is required or permitted by law. For example, we retain order information for tax and accounting purposes.

Security

We take reasonable precautions to protect your information. Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. All data is stored on secure servers, and we follow industry-standard practices to protect it. However, no method of transmission over the Internet or electronic storage is 100% secure.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. The updated version will be posted on our Site with a revised "Last Updated" date.

Contact Us

If you have any questions about this Privacy Policy, or if you would like to exercise your rights regarding your personal data, please contact us via email at lilyvelez01@outlook.com.